JULIA JANE MARTENS
FREQUENTLY ASKED QUESTIONS
Can I get your artwork tattooed?
I'm so honoured you'd like my artwork permanently on yourself! You may, as long as it isn't a design I've made for someone or for myself. Please email me to ask about a specific piece. Also make sure you give credit to me and that your tattoo artist does too when posting about it, just by tagging @juliafmartens . Once we've discussed which piece you'd like and you get the "ok", you must purchase a tattoo ticket in my shop. Tap the ticket to grab one!
Shipping
I ordered weeks ago and I still haven't received my order!
Thank you so much for being patient with receiving your order. Typically, orders to Canada take 1 week, to America is 2-3 weeks, and anywhere else is roughly 4-5 weeks. Unfortunately, with postal strikes and wildfires around Canada, postal services are extremely delayed! Some orders to the southern States have taken up to 6 weeks to arrive. Some international orders have taken up to 8 weeks.
I understand that this is a long time to wait, but please don't be concerned unless 8 weeks have passed since your shipping confirmation, and then please contact me so we can remedy that.
Current delays: select US states, China, Ukraine, Italy, Ecuador.
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Do I have to pay custom fees?
You shouldn't have to, as I am mostly sending letter mail. But in the event that you do have to pay extra fees, I am not responsible for these.
Do you ship internationally?
Yes! I ship worldwide, with exceptions from Afghanistan, Belarus, North Korea, Lao, Libya, Nicaragua, Russia, Somalia, Syria, and Yemen.
These are countries that the Canada Post has suspended and it is out of my control.
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Can I track my package?
You sure can! You have to make sure to select "tracked shipping" at checkout, as "standard shipping" won't be tracked for you. Typically I recommend tracked for originals, and standard for prints. But currently with delay concerns from postal services, I recommend you do tracked for your order for assurance.
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My prints are damaged! Can I get free ones?
In my thousands of orders, damaged products has only happened once! I pack my orders to the best of my abilities, using water-resistant recycled plastic and sturdy mailers.
Any damage to products is not my responsibility, and is the fault of the transit process. However, if your product has major damage, email me with proof and we can discuss a refund, store credit, or new products.
What supplies do you use?
Watercolours
I buy Daniel Smith paints in the tube and put them into an empty travel watercolour pan from my local art store Opus. I have about 15 colours, and am slowly building a larger collection. Although, I like to mix my own colours and mainly work with Yellow Ochre, Crimson Red, Prussian Blue, various browns, and that is all. I like the earthy tone this creates!
Gouache
I use M Graham & Co. gouache, also in tubes, that I put in a smaller travel pan like I do with my watercolours. I only have a few shades of red and green and white in this brand. I also use Holbein Acryla Gouache's starter kit with just the primaries, black and white.
Fine Liners and Ink
I use Micron Pens in sizes 005, 01, 02, 03, 05, and 08.
For liquid ink I use Speedball india ink, with the Speedball sketching pen set, specifically in nib size 108.
Sketchbook and Paper
I use the travelogue Handbook and Co sketchbook, but I am switching once I fill this up. For loose watercolours, I use Fabriano Cold Press Watercolour Paper. For pencil or inks, I use Recycled Strathmore Paper.
I edit my artwork on Procreate.