frequently asked questions
What supplies do you use?
Can I get your artwork tattooed?
I'm so honoured you'd like my artwork permanently on yourself! You may, as long as it isn't a design I've made for someone or for myself. Please email me to ask about a specific piece. Also make sure you give credit to me and that your tattoo artist does too when posting about it, just by tagging @juliafmartens . Once we've discussed which piece you'd like and you get the "ok", you must purchase a tattoo ticket in my shop. Tap the ticket to grab one!
Watercolours
I buy Daniel Smith paints in the tube and put them into an empty travel watercolour pan from my local art store Opus. I have about 15 colours, and am slowly building a larger collection. Although, I like to mix my own colours and mainly work with Yellow Ochre, Crimson Red, Prussian Blue, various browns, and that is all. I like the earthy tone this creates!
Gouache
I use M Graham & Co. gouache, also in tubes, that I put in a smaller travel pan like I do with my watercolours. I only have a few shades of red and green and white in this brand. I also use Holbein Acryla Gouache's starter kit with just the primaries, black and white.
Fine Liners and Ink
I use Micron Pens in sizes 005, 01, 02, 03, 05, and 08.
For liquid ink I use Speedball india ink, with the Speedball sketching pen set, specifically in nib size 108.
Sketchbook and Paper
I use the travelogue Handbook and Co sketchbook, but I am switching once I fill this up. For loose watercolours, I use Fabriano Cold Press Watercolour Paper. For pencil or inks, I use Recycled Strathmore Paper.
I edit my artwork on Procreate.
Shipping
My prints are damaged! Can I get free ones?
In my thousands of orders, damaged products has only happened once! I pack my prints to the best of my abilities, using water-resistant glassine paper and sturdy mailers, and my originals using sturdy backing and plastic covering, as well as the glassine paper for extra protection.
Any damage to products is not my responsibility, and is the fault of the transit process. However, if your product has major damage, email me with proof and we can discuss a refund, store credit, or new products.
How long will it take for my order to arrive?
For orders within Canada, packages should take one week to arrive. For orders to the US, two to three weeks. For international orders, three to four weeks.
There are several delays within certain states and countries, which could delay a package for 30 days. Please do not be concerned about your order until 30 days from shipping confirmation have passed.
Current delays: select US states, China, Ukraine, Italy, Ecuador.
Do I have to pay custom fees?
You shouldn't have to, as I am only sending letter mail. But in the event that you do have to pay extra fees, I am not responsible for these.
Do you ship internationally?
Yes! I ship worldwide, with exceptions from Afghanistan, Belarus, North Korea, Lao, Libya, Nicaragua, Russia, Somalia, Syria, and Yemen.
These are countries that the Canada Post has suspended and it is out of my control.
Can I track my package?
Yes! I have regular and tracked shipping available. I recommend tracked shipping if you are purchasing an original, and regular if it is prints. But that's up to you! I am not responsible if your package gets damaged or lost in transit.