Can I get your artwork tattooed?
I'm so honoured you want my artwork permanently on yourself! You may, as long as it isn't a design I've made for someone or for myself. Please email me to ask about a specific piece. Also, make sure you give credit to me and that your tattoo artist does too when posting about it, just by tagging @juliajanemartens . Once we've discussed which piece you'd like and you get the "ok", you must purchase a tattoo ticket in my shop. Tap the ticket to grab one!
Commissions
I am only seeking commissioned work from publishing houses, independent magazines, musicians, and small business collaborative projects. I would like to branch more into album artwork/posters/band merch, as well as book/article illustrations.
I am not accepting personal commissions at this time.
Shipping
I ordered weeks ago and I still haven't received my order!
Thank you so much for being patient with receiving your order. Typically, orders to Canada take one week, to America is 2-3 weeks, and anywhere else is roughly 4-5 weeks.
Some countries have postal strikes going on. Some orders to the southern States have taken up to 6 weeks to arrive. Some international orders have taken up to 8 weeks.
I understand that this is a long time to wait, but please don't be concerned unless 8 weeks have passed since your shipping confirmation, and then please contact me so we can remedy that.
Current delays: USA, Ukraine.
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Do I have to pay customs fees?
There are new policies with the Canada Post where I have to declare each item in my envelopes and their value, which could possibly result in fees on your end. In the event that you do have to pay extra fees, I am not responsible for these.
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Do you ship internationally?
Yes! I ship worldwide, with exceptions from Israel, Haiti, West Bank and Gaza Strip, Sudan, Russia, and Belarus. I can ship to Ukraine but severe delays will impact your order.
These are countries that the Canada Post has suspended and it is out of my control.
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Can I track my package?
You sure can! You have to make sure to select "tracked shipping" at checkout, as "standard shipping" won't be tracked for you. Typically I recommend tracked for originals, and standard for prints. But currently with delay concerns from postal services, I recommend you do tracked for your order for assurance.
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My prints are damaged! Can I get free ones?
In my thousands of orders, damaged products has only happened once! I pack my orders to the best of my abilities, using water-resistant recycled plastic and sturdy mailers.
Any damage to products is not my responsibility, and is the fault of the transit process. However, if your product has major damage, email me with proof and we can discuss a refund, store credit, or new products.
What supplies do you use?
Watercolours
I buy Daniel Smith paints in the tube and put them into an empty travel watercolour pan from my local art store Opus. I have about 15 colours, and am slowly building a larger collection. Although, I like to mix my own colours and mainly work with Yellow Ochre, Crimson Red, Prussian Blue, various browns, and that is all. I like the earthy tone this creates!
Gouache
I use M Graham & Co. gouache, also in tubes, that I put in a smaller travel pan like I do with my watercolours.
Fine Liners and Ink
I use Speedball Super Black India Ink with Manuscript Leonardt nib 26580.
Sketchbook and Paper
I use the Stillman and Birn Delta Softcover Sketchbook. For loose watercolours, I use Fabriano Cold Press Watercolour Paper. For pencil or inks, I use Recycled Strathmore Paper or Stonehenge Legion Paper Pads.
I edit my artwork on Procreate.